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It’s About Marketing

January 11, 2016,

Pick any industry and you’ll find that marketing is often at the foundation of its success.  If you think about all the marketing you’re exposed to in your everyday life it’s almost overwhelming. Marketing can be subtle or it can in your face.  Some marketing is stealth and sneaks in the back door, while other types just kick the front door open.  The good news, it all works.

Marketing is all around us.  It’s on T-shirts.  It’s on billboards. It saturates all types of media. And, it infiltrates even the most discrete forms of communication.  It’s insidious… but necessary. Think about it.  If you don’t tell people what you are selling (I.e., marketing) then they won’t come to you to buy it. Read more

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Looking Back and Ahead

December 28, 2015

It’s hard to believe that 2015 is quickly sliding into our rear-view mirrors. In many ways, it was yet another year of retail as usual. I’m sure for many museum stores the end of the year looks much like the beginning of the year.  Some stores within museums and institutions can be somewhat protected from seasonal changes with their business rising and falling based on the strength of the attendance of their institutions.

But as we peek around the corner at the new year some of that insulation may wear thin. Every facet of larger institutions could come under review if budgets get tight or if existing business and operating models are overhauled.

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Boutiques of the Most Excellent Kind

December 21, 2015

I find myself again immersed in all the holiday excitement, shopping and traffic. Even with the prospect of crowds of shoppers, lines at the airport, and fatigued UPS and FedEx drivers everywhere I turn, it’s still an exciting time of year for me. In spite of the chaos, it’s also a good time to stop and take stock. This year, I decided to make a special effort to step back and really look at what’s important to me – family, friends and the values I hold dear. Read more


Where’s My Email?

December 7, 2015

As an avid museum- goer, I have to be on dozens of museum mailing lists. So where’s my e-mail?

With Thanksgiving a fading memory, we are now squarely into the holiday shopping season. And, it’s no secret that online sales are challenging brick and mortar stores for retail supremacy. A survey conducted by the National Retail Federation shows that more than 151 million people shopped either in a store or online. Online shopping even has gained an edge over in-store shopping, with the survey showing 103 million people shopped online, while 102 million people shopped in stores. Obviously, a big number of people are shopping in both places. Read more