Keynote Speakers


Opening Keynote Speaker – Sponsored by NY NOW

Friday, March 29 | 4:00 pm – 5:00 pm


Bob Phibbs, the Retail Doctor

The Retail Doctor is a retail consulting firm created by expert retail consultant and leading business mentor, retail expert Bob Phibbs. CEO of The Retail Doctor, Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

In 1994, Bob Phibbs started his retail consulting company, The Retail Doctor. His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Tommy Bahama, Vera Bradley and Yamaha.

Named one of the top retail influencers of 2016, Phibbs is also an American Express merchant advisor, IBM retail futurist and RetailWire BrainTrust partner.

He has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, the New York Times and the Wall Street Journal. He performs business makeovers for the Los Angeles Times.

With over thirty years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest grossing mall in the USA.

To discover nearly fifty recommendations of his work, visit his LinkedIn profile Bob Phibbs, the Retail Doctor.

Opening Keynote Sponsored by:

Closing Keynote Speaker

Monday, April 1st | 11:45 am – 12:45 pm


Steve Farber, Bestselling Author

Huffington Post has named Steve Farber as the #1 Business Speaker to See in 2017. Listed as one of Inc’s global Top 50 Leadership and Management Experts, Farber is a Leadership Pioneer, Strategist, Keynote Speaker and Bestselling Author on Extreme
Leadership. His expertise is in creating organizational cultures where leadership is not just an opportunity and obligation for those in authority, but for everyone at all levels.

Former vice president of the Tom Peters Company, Steve is the president of Extreme Leadership, Inc, and the founder of The Extreme Leadership Institute, organizations devoted to the cultivation and development of Extreme Leaders around the world. His accessible, deeply inspirational, and eminently practical Radical LEAP framework is widely used across the business, non-profit and education spectrum. Farber has been credited with redefining leadership in deeply personal yet practical terms and re-energizing thousands of people to make a significant difference in their businesses, lives, and the world around them.

His third book, Greater Than Yourself, was a Wall Street Journal® and USA Today® bestseller. His second book, The Radical Edge, was hailed as “a playbook for harnessing the power of the human spirit.” And his first book, The Radical Leap, is already considered a classic in the leadership field. It received Fast Company magazine’s Readers’ Choice Award and was recently named one of the 100 Best Business Books of All Time. His column, The Extreme Leadership Chronicles, runs frequently on