COVID 19 RESOURCES

In the final webinar of a ten-part series from Emerald Expositions’ Retail Group, attendees can look forward to gaining 10 action steps to rebuild their businesses and confidently move forward in today’s challenging marketplace. For online and offline stores alike, this webinar will be filled with actionable insight to help businesses truly look ahead in both the immediate days and 2021 and beyond. If your goal is to sustain your business despite the challenges of COVID-19, this is a webinar NOT to miss!

https://bit.ly/2VMucml

HOW TO RIGHT SIZE YOUR BUSINESS FOR RECOVERY - Management One

"How do I get the right size?" This is a common question we encounter from our retail partners and the answer is only revealed after a deep dive into the core processes of the business. To receive replay link email nico@management-one.com.

INTERNAL STORE PROCESSES THAT ARE WORKING – Management One

With SO many regulations, proposed strategies and ideas circulating around the retail community, it is hard to predict which ones will work for your business. Join us as we break down what is currently working to help our retail partners achieve success and learn why.

COMING SOON! Tuesday, June 23^rd 10:00 – 11:00 AM PDT

TO REGISTER: https://lp.management-one.com/11362/coronavirus-accelerate-retail-recovery-series/

FREE WEBINARS FOR CHARITIES & NONPROFITS ON COVID-19

https://docs.google.com/spreadsheets/d/1ozk1VfHPYlUC6h0XdDtHpsK-PYq4Y6FTnMPh_LliWwM/edit#gid=1326537609

RETAIL COVID-19 WHITEPAPERS

“UNCHARTED TERRITORY: HOW COVID-19 COULD AFFECT YOUR RETAIL BUSINESS” – A WhizBang! Retail Training Guide to Preparing Your Store for The Global Spread of The Coronavirus” and an accompanying video. This report gives retailers the information to make informed decisions, ideas to work around potential problems, strategies to deal with the stress that comes with uncertainty, and inspiration to stay strong and resilient. https://whizbangtraining.com/af/c19?af=1686153

RETAIL BUYERS’ INDUSTRY PERSPECTIVES DURING CVID-19

https://www.imcenters.com/wp-content/uploads/2020/05/Stax_IMC_Whitepaper_vF.pdf

RECOVIDNOW.COM FIRST AID KIT

The purpose of this kit is to gain control of this new and disruptive situation. To get control you need to get a clear view on your financial situation, your external ecosystem (customers and suppliers) and your internal ecosystem (staff and operations) and create an action plan. The First Aid Kit gives you a step by step approach to tackle these subjects yourself and to get your company back on the rails. You can build and execute the plan with your management team if you have one or do it yourself. https://recovidnow.com/first-aid-kit/

CUSTOMER SERVICE & COVID-19

FREE ONLINE COURSE! REOPENING RETAIL & REBUILDING TRUST - Bob Phibbs – The Retail Doctor

http://www.retaildoc.com/en/free-course-on-reopening-retail-and-rebuilding-trust?utm_campaign=SalesRX%202020&utm_source=hs_email&utm_medium=email&utm_content=87607285&_hsenc=p2ANqtz--dMOsIeSP4dRtbaOwVs7NVfAVCjaK37qn86Yto_aDU1KpLAgJACCxUgoYNvJWQ3-c0YuiUco0U1XAbVhuWtXTmVZZ1tEMatGl8OeZ_GAtvCz_jPjo&_hsmi=87607285

CONNECTING TO YOUR CUSTOMERS – Management One

Customer behaviors, expectations and general fear of the unknown will likely affect your initial efforts at reopening. How are you staying connected to your existing audience and strengthening the lines of communication to reach new customers?

COMING SOON! Tuesday, June 16TH 10:00 – 11:00 AM PDT

TO REGISTER: https://lp.management-one.com/11362/coronavirus-accelerate-retail-recovery-series/

COVID-19 COMMUNICATIONS: HOW TO KEEP YOUR CUSTOMERS ENGAGED – Stand Up 4 Retail

Consumer behavior has changed during COVID-19. Consumers' personal finances have adjusted, shopping in stores is limited, and for many, their buying priorities are different. In this webinar, expect to gain clarity on this new consumer and how business owners can adjust. Join us to understand this new marketplace and gain action steps to connect with your customers in the age of COVID-19.

https://bit.ly/2SkKHnD

HOW SHOULD RETAILERS MANAGE TOUCH BUT NOT BUY – Retailwire.com Online Article

https://retailwire.com/discussion/how-should-retailers-manage-touch-but-not-buy/

ONLINE SALES, SOCIAL MEDIA & COVID-19

5 THINGS RETAILERS CAN DO NOW TO HELP PROTECT THEIR BUSINESSES LATER – Stand Up 4 Retail

The world has experienced unprecedented change when it comes to how our world runs because of the Coronavirus. Stores have been forced to close because we need #FlattenTheCurve and help stop the virus from spreading. How a retailer does business has changed overnight. This webinar will discuss how retailers can change their businesses, so they are in business later. Learn to engage customers in new ways, understand how they are shopping now, and get expert advice on providing new levels of customer service that will influence their purchasing decisions. While COVID-19 continues to cause challenges for retailers, this webinar will unveil actionable steps that companies can take to help keep their businesses going.

https://event.webcasts.com/starthere.jsp?ei=1303211&tp_key=93a0b8dfa7&sti=asd

5 VIRTUAL STRATEGIES BRICK & MORTAR STORES CAN EASILY IMPLEMENT NOW DESPITE DOORS BEING CLOSED – Stand Up 4 Retail - Crystal Vilkaitis

Now more than ever, your customers WANT to feel normal again, and that includes shopping with you. From curbside pick-ups and delivery options to selling via social media, this webinar will reveal the various ways in which you can still connect with customers and make sales NOW despite your doors being closed. Join this webinar to learn the #1 product that all retailers should be selling right now and why they produce huge margins; how to use Live Video and Virtual Shopping Events to generate dozens of sales in just a few hours; and what to do (and not do) on social media to build genuine relationships with customers that create years of repeat business.

https://bit.ly/2VxaZnz

RETAIL RESET: BEST PRACTICES FOR CURB-SIDE PICK UPS, LOCAL DELIVERIES, SHIPPING PACKAGES & MORE ADMIST COVID-19 – Stand Up 4 Retail

Let us face it – COVID-19 has challenged retailers and vendors alike to get creative and overcome challenges they have never had to in the past. Unforeseen issues continue to arise, yet opportunities continue to present themselves as well. Among them? New ways to connect with customers to help increase sales, continue consumer interaction, and maintain both a healthy business AND healthy habits that help prevent the spread of COVID-19. This webinar will unveil best practices for online and offline retailers alike to consider when it comes to delivering products to consumers.

https://bit.ly/2xp20g6

OPENING YOUR VIRTUAL DOORS: HOW TO START SELLING ONLINE DURING COVID-19 – Stand Up 4 Retail

Have you had to close your storefront due to the COVID-19 pandemic? Expanding online and opening your web store has never been more important. In this webinar, we will show you how to get your products online, what happens when you make a sale and how to enhance the browsing experience. Following this session, we will talk to a Lightspeed customer about how they used their web store to complement and optimize their brick-and-mortar.

https://bit.ly/2KB2eDK

HOW TO INCREASE YOUR WEB STORE TRAFFIC DURING COVID-19 - Stand Up 4 Retail

Your web store has become your brick-and-mortar and your sales floor needs to be busy. In this webinar, learn how to entice customers to click and convert through strategic marketing, optimizing social media and appearing at the top of any search engine.

https://bit.ly/3f8mjQ2

OPTIMIZING YOUR DIGITAL CHANNEL FOR SUCCESS – Management One

Now that you have demonstrated the ability to shift focus away from your physical location into the digital world, how are you measuring the data to ensure you are achieving maximum ROI? To receive replay link email nico@management-one.com.

HOW TO VIRTUALIZE YOUR FUNDRAISING EVENT

https://www.rbradfordcommunications.com/news/2020/4/13/how-to-virtualize-your-fundraising-event

NETWORK FOR GOOD: NONPROFIT MARKETING BLOG

https://www.networkforgood.com/nonprofitblog/coronavirus-impacting-your-nonprofit-heres-what-to-do/

EMPLOYER RESOURCES

ADP EMPLOYER PREPAREDNESS TOOLKIT

https://explore.adp.com/covid-19-resources-elq-em

BRICK & MORTAR MUST REPURPOSE EXISITING EMPLOYEES FOR A NEW RETAIL MODEL – My Total Retail Online Article

https://www.mytotalretail.com/article/brick-and-mortar-must-repurpose-existing-employees-for-a-new-retail-model/

HOW TO CREATE A POSITIVE EMPLOYEE EXPERIENCE THROUGH COVID-19 – My Total Retail Online Article

https://www.mytotalretail.com/article/how-to-create-a-positive-employee-experience-through-covid-19/

FURLOUGHED BUT NOT FORGOTTEN – My Total Retail Online Article

https://www.mytotalretail.com/article/furloughed-but-not-forgotten/

LOSS PREVENTION

2020 FRAUD PREVENTION DURING ECONOMIC UNREST

https://pages.sift.com/cs-2020-fraud-prevention-during-economic-unrest.html

WORKPLACE SAFETY AND CLEANING

PLEASE VISIT THE MUSEUM STORE ASSOCIATION’S SHOPTALK WEBSITE FOR ADDITIONAL RECOMMENDATIONS OF COVID-19 SUPPLIES AND VENDORS

PAYMENT TERMINALS SAFETY & CLEANING DURING COVID-19

https://worldlinkintegration.com/payment-terminals-safety-and-cleaning-during-the-covid-19-pandemic/

https://www.mobiletransaction.org/coronavirus-payment-terminals/

HOW TO CLEAN VERIFONE TERMINAL

https://www.verifone.com/en/us/insight/how-clean-verifone-devices

HOW TO CLEAN INGENICO TERMINAL

https://www.ingenico.com/cleaning-instructions-terminals

COMPREHENSIVE INDEPENDENT PAYMENT TERMINAL CLEANING GUIDE

https://www.mobiletransaction.org/how-to-clean-a-credit-card-machine/

RECOMMENDATIONS FOR CLEANING AND DISINFECTING NATIONAL PARK SERVICE EXHIBITRY TO COMBAT NOVEL CORONAVIRUS

https://www.nps.gov/subjects/hfc/covid-19-exhibitry-cleaning-guidance.htm

OSHA’S GUIDANCE ON PREPARING WORKPLACES FOR COVID-19 - protective measures divided by low, medium, and high exposure risk

https://www.osha.gov/Publications/OSHA3990.pdf

OSHA’S GUIDANCE ON PREPARING WORKPLACES FOR AN INFLUENZA PANDEMIC - additional best practices for controlling respiratory illnesses

https://www.osha.gov/Publications/OSHA3327pandemic.pdf

CDC’S GUIDANCE ON CLEANING AND DISINFECTION FOR COMMUNITY FACILITIES - cleaning and sanitizing recommendations

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

CDC’S IMPLEMENTATION OF MITIGATION STRATEGIES - divides strategies by the current level of community transmission; I think the "none to minimal" column interventions will become normal and some of the "minimal to moderate" interventions may still be necessary for the medium to long term.

https://www.cdc.gov/coronavirus/2019-ncov/downloads/community-mitigation-strategy.pdf

CDC’S STOP THE SPREAD OF GERMS POSTER - steps necessary to reduce the transmission of COVID-19 as well as other respiratory illnesses

https://www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs-11x17-en.pdf

OTHER U.S. GOVERNMENT RESOURCES

CENTERS FOR DISEASE CONTROL AND PREVENTION

SIGNS AND SYMPTOMS

https://www.cdc.gov/coronavirus/2019-ncov/index.html

COMMUNICATION RESOURCES

https://www.cdc.gov/coronavirus/2019-ncov/communication/

INTERNAL REVENUE SERVICE

https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments

DEPARTMENT OF LABOR

https://www.dol.gov/coronavirus

SMALL BUSINESS ADMINISTRATION

https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

CARES ACT

https://www.congress.gov/bill/116th-congress/senate-bill/3548/text

FAMILIES FIRST CORONAVIRUS RESPONSE ACT

https://www.congress.gov/bill/116th-congress/house-bill/6201

AMERICAN ALLIANCE OF MUSEUMS

With the growing spread of COVID-19 (coronavirus) in the United States, museums must be well prepared for potential outbreaks as public spaces, employers for over 726,000 individuals, and institutions that hold significant public trust.

The American Alliance of Museums has compiled a guide to help museums prepare internally and externally for outbreaks in their communities and navigate the broader impact of COVID-19. AAM will continue to monitor this evolving situation and update this guidance as needed. These recommendations are not to be taken as legal advice or a definitive answer for any museum, but rather as a guide for preparedness for the field. Click below to read more about these resources. https://www.aam-us.org/

Education

COVID 19 RESOURCES

CORONAVIRUS & INDEPENDENT RETAIL LIVE NEWS FEED

Every report, podcast, video, and live webinar that we publish about coronavirus and its impact on retail businesses around the world are all available here and is completely free. https://whizbangtraining.com/af/coronavirus?af=1686153

RECOMMENDATIONS FOR CLEANING AND DISINFECTING NATIONAL PARK SERVICE EXHIBITRY TO COMBAT NOVEL CORONAVIRUS

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